Privacy Policy - Data Protection & Security

1. Introduction

Information Extractor is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information.

By using our service, you agree to this Privacy Policy. If you don't agree, please don't use our service.

2. Information We Collect

Information you provide:

Account information: email, name, profile picture
Organization details: organization name, member roles
Documents you upload for extraction
Extraction tools (templates) you create
Project organization data

Automatically collected:

Usage analytics (pages visited, features used)
Performance metrics (page load times, errors)
Browser and device information

3. How We Use Your Information

We use your information to:

Provide document extraction services
Process your uploaded documents with AI
Manage your account and authentication
Store your extraction results and templates
Improve service performance and features
Send important service updates
Respond to your support requests

4. How We Protect Your Data

Security measures we implement:

Encryption: All data is encrypted in transit using industry-standard HTTPS/TLS protocols
Secure Authentication: Enterprise-grade authentication system with secure login
Secure Storage: Documents and data are stored in secure cloud infrastructure
Access Control: Organization-based permissions and role management
Regular Security Updates: Continuous monitoring and security improvements

Note: No internet service is 100% secure. We use industry-standard security but cannot guarantee absolute security.

5. Document Processing and AI

How documents are processed:

AI Processing: We use our AI technology to extract information from your documents
Storage: Documents are stored securely in cloud infrastructure
Extraction Results: Stored in our secure database systems
Deletion: When you delete documents or extractions, they are removed from your account

Data retention:

Retention period depends on your subscription plan
You can delete documents anytime through your account
Deleted data may be retained temporarily for backup and recovery purposes

Important: Your documents are processed using our AI technology. We do not use your data to train AI models.

6. Data Sharing and Third-Party Services

We do not sell your personal information. We work with trusted third-party service providers to operate our platform:

Authentication Services: User account management and secure login
Cloud Infrastructure: Secure storage and hosting services
Payment Processing: Secure payment transactions for subscriptions
Analytics: Performance monitoring and service improvements

We may also share your information when:

Required by law, court order, or government regulation
In connection with a business transfer (merger, acquisition, sale of assets)
To protect our rights, safety, or property
You explicitly authorize us to share your information

7. Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Update inaccurate or incomplete information
Deletion: Delete your documents and account data anytime
Export: Download your extraction results as CSV or Excel files
Opt-Out: Unsubscribe from marketing emails

To exercise these rights, contact us at dotieuthien9997@gmail.com

8. Cookies and Tracking

We use cookies and tracking technologies to improve our service:

Essential Cookies: Required for authentication and core features
Analytics Cookies: Monitor service performance and user experience
Preference Cookies: Remember your settings and preferences

You can configure your browser to refuse cookies, but this may affect service functionality.

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies before sharing information.

See Section 6 for information about third-party service providers we work with.

10. Children's Privacy

Our service is not intended for users under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us at dotieuthien9997@gmail.com

11. International Data Transfers

Your information may be stored and processed in different countries where our service providers operate (United States, European Union, etc.). By using our service, you consent to these transfers.

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Legal Compliance

We process your personal data based on:

Contract: To provide our document extraction services
Consent: When you create an account and upload documents
Legitimate Interests: To improve service performance and security
Legal Obligation: When required by law

This service operates under Vietnam law. For privacy rights specific to your region (GDPR, CCPA, etc.), please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

The new update date will be displayed at the top of the page.

For significant changes, we will notify you via email.

14. Contact Us

If you have any questions about this Privacy Policy, please contact: dotieuthien9997@gmail.com